I am a web developer.
How about you? :)

I have been developing websites and maintaining SEO strategies since 1997. I received my CompTIA A+ 601 and 602 exam certificates in August of 2009. Though things have changed in the industry and will continue to change, I continue to work with the same values I did when I first started; design for the customer not the client.

Résumé

Tampa Digital Studios | February 2013 – September 2013
IT Director, Tampa, FL

  • Web Development / Programming / SEO / Marketing
    • Developed custom, proprietary websites in ASP, PHP, C#, .NET based on client needs.
    • Designed fully functional e-commerce sites in PHP, HTML5, CSS3, JQuery and JavaScript for use in sale of various products.
    • Designed functional MySQL back-end database for use with customer management and storage; implemented PHPMyAdmin access panel to the database.
    • Installed, maintained, customized and created various templates for Drupal websites based on client need.
    • Created multiple marketing advertisements with Photoshop and Illustrator for use on websites, Google AdWords, Link Exchange and printed advertisements.
    • Used various SEO tools to increase page rank both organically and through pay-per-use advertising.
    • Video editing via Adobe Premiere, Adobe After Effects and Avid based on customer need.
    • Audio editing in Cubase, Ableton Live, Reason and Audacity based on customer need.

 

Valkrum Services | August 2009 – January 2013
Director of IT Operations, Tampa, FL

  • Web Development / Programming / Graphic Design / Marketing
    • Developed custom, proprietary websites in ASP, PHP, C#, .NET based on client needs.
    • Designed fully functional e-commerce sites in PHP, ASP, HTML5, CSS3, JQuery and JavaScript for use in sale of various products.
    • Designed functional MySQL back-end database for use with customer management and storage; implemented PHPMyAdmin access panel to the database.
    • Installed, maintained, customized and created various templates for WordPress, Joomla and Dolphin Social Networking based on client need.
    • Created multiple marketing advertisements with Photoshop and Illustrator for use on websites, Google AdWords, Link Exchange and printed advertisements.
    • Created multiple e-mail blasts announcing new products, sales, specials, etc. for client marketing.
    • Used various SEO tools to increase page rank both organically and through pay-per-use advertising.
    • Video editing via Adobe Premiere, Adobe After Effects and Avid for YouTube marketing strategy.
    • Adobe Flash design and Actionscript development for various interactive site layouts, advertisements and tools to enhance customer experience.
  • Managerial
    • Had multiple out-sourced contractors that I hired to assist in fulfilling customer contracts to meet time lines and a variety of other time based obligations.
    • Had multiple employees that I managed on a daily basis.
    • Created and implemented project coordination operation to assist team in fulfilling obligations.
    • Developed system of metrics to assist upper management in department based communication.
    • Provided information to the VP of operations on a weekly basis to optimize department functionality.
    • Utilization of various CMS software for client websites, accounting and project management.

 

    Gulfcoast Ultrasound Institute | February 2008 – August 2009
    IT Manager, St. Petersburg, FL

  • Web Development / Programming / Graphic Design / Marketing
    • Developed custom, proprietary websites in ASP for customer sales.
    • Designed fully functional e-commerce site in ASP, HTML, CSS, JQuery and JavaScript for use in sale of ultrasound products.
    • Designed functional Access back-end database for use with customer management and storage.
    • Created multiple postcards and print advertisements with Photoshop and Illustrator.
    • Developed embedded e-book software that allows users to read PDF's through a Flash file via Actionscript.
    • Created multiple e-mail blasts announcing new products or upcoming courses.
    • Used various SEO tools to increase page rank for all sites.
  • Technical Support
    • In charge of all IT day to day operations.
    • Assisted external customers in the access and navigation of proprietary web based systems.
  • Managerial
    • Continual research on legislatures relating to the medical field specifically for higher learning to guarantee company compliance in laws relating to e-commerce sales of medical equipment and reference material.
    • Had a team of employees that I met with monthly to allocate new project goals based on custom metrics.


    Chase Tier 1 Support | October 2006 – February 2008

    Technical Support Specialist, Tampa, FL

  • Web Development / Programming
    • Created custom, proprietary software via CMS and VB that automated specific tasks in the call center environment.
    • Designed fully functional wiki-style knowledge base in HTML, CSS and JavaScript for daily use in the center which also acted as a disaster recovery base.
    • Knowledge base was upgraded to PHP/MySQL fully searchable database.
    • Created daily, weekly and monthly reports designed in VBA that will pull the previous periods call statistics for the center.
    • Wrote 450+ knowledge documents using technical writing skills for center-wide use in daily troubleshooting which included ActionScript coding implemented through Flash interactivity.
  • Technical Support
    • Provide technical support within a call center environment for Chase Home Finance Prime and Subprime loan officers on proprietary software as well as full standard software suites.
    • Assisted external customers in the access and navigation of proprietary web based systems.
    • Responsible for utilizing various databases and develop analytical skills to resolve problems in the most efficient possible manner.
  • Managerial
    • Preformed one on one training with multiple technicians.
    • Acted as backup team lead; in line for upcoming team lead position as it came available.
    • Kept up with various legislature to keep all internal/external support in compliance with continually changing laws both in the technical and non-technical field to assist loan officers.

 

IBM / Computer Generated Solutions | January 2005 – October 2006
Team Lead/Queue Lead, Tampa, FL

  • Web Development / Programming
    • Created custom, proprietary software that automated specific tasks in the call center environment using CMS, JavaScript, CSS and HTML.
    • Integrated automated scripting via Avaya CMS for reports provided directly to upper management.
    • Designed VBA automation to allow Avaya to communicate directly with Excel and Crystal Reports.
    • Created knowledge documents using extensive technical writing skills for proprietary and 3rd party software for use throughout the center.
  • Managerial
    • After promotion, responsible for making sure that the calls routed correctly to our technicians through the Avaya call system and had a team of 10+ individuals that I was responsible for.
    • Preformed one on one training with multiple technicians weekly.
  • Technical Support
    • Provided technical support within a call center environment for IBM, Ernst & Young, and many other major corporations on proprietary software as well as full standard software suites.
    • Responsible for utilizing various databases and develop analytical skills to resolve problems in the most efficient possible manner.
    • Support and troubleshooting for Lotus Notes R5 & R6.5 with installation, configuration, and rebuilds.
    • Extensively worked with Active Directory for password resets and account administration.
    • Provided support for McAfee, TrendMicro and Symantec anti-virus clients.
    • Help with the set-up, server synchronization and pin resetting for SecurID's.
    • Support for Cisco VPN Clients.
    • Responsible for account administration on thousands of employees.

 

Aardvark and Associates, Inc. | January 1997 – October 2005 
Head of Development and Operations, Odessa, FL

  • Web Development / Programming / Marketing
    • Wrote code in CGI, JavaScript, HTML, CSS, Coldfusion, PHP and ActionScript.
    • Was in charge of full front end operations, voice over acting, flash animation and full motion video for company commercials and infomercials.
    • Responsible for complete site designs.
    • Designed monthly e-mail blasts for advertising.
    • Designed artwork in Photoshop for use in postcard mailers on a monthly basis.
    • Used various SEO tools to increase page rank for all sites
  • Database Administration
    • Handled and maintained a client database of over 20,000 customers.
    • Dealt with daily data entry for potential and existing customers in ACT, SQL and Access databases.
  • Technical Writing
    • Designed and developed over 200 customer websites per customer specifications.
    • Worked as a technical writer for all manuals and proprietary software systems.
    • Created interactive videos defining action in the systems with Macromedia Authorware and captivate.
  • Technical Support
    • Provided on-site and in-house technical support, full internet spectrum design, image scanning, image rendering and graphics design from samples or per customer description.
    • Responsible for supporting MS Outlook 2003 including: rebuilding profiles, troubleshooting, assisting with address books, contacts and webmail.
    • Extensively worked with Active Directory for password resets and account administration.
    • Promoted within first 3 months
  • Managerial
    • Assisted in fulfilling customer contracts to meet time lines and a variety of other time based obligations.
    • Approved designs before they went out to clients.
    • Created and implemented project coordination operation to assist team in fulfilling obligations.
    • Developed system of metrics to assist upper management in department based communication.

About Me

Though I love web development and SEO marketing strategies, my weekends are full of my family and my music. If I'm not spending time with my wife and kids on the weekend, chances are I am recording music in my personal studio or I am playing a concert somewhere.

Contact

If you are an employer needing a postition filled, a contracting company trying to place someone in a role or someone who just needs some quick freelance work done, please contact me and I will be happy to provide samples of my website, print material, video or audio editing work for your consideration.

6102 Oak Fern Ct.
Tampa, FL 33617
(813) 505-8997
me@michaelvilches.com